We're running an Online Hiring Event this Saturday, to hire VPs of Professional Services ($200K/yr).
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
As a VP of Professional services you will:
Lead a professional services team of 100+ individual contributors
Be responsible for the overall delivery of the customized solutions to clients. This includes managing an IT services team which includes project managers, solutions architects, and implementation consultants.
Be creative in appointing the right resource from your team, encouraging and managing the team to deliver success both technically, and personally
Manage projects with daily progress and weekly quantifiable results
Set and manage client expectations by designing project work plans to meet changing needs and requirements
Establish yourself as the face of the business with our customers
Seek opportunities to increase customer satisfaction and deepen client relationships
Master’s degree in Engineering or Business related discipline
Pristine spoken English
+15 years of total experience in Engineering, R&D or professional services
+5 years of experience in a Senior professional services lead role for telecom companies
Extensive experience designing, implementing and delivering customized software solutions to telecom companies
Demonstrated knowledge of hardware, software, networks, and architecture
Strong experience managing a team of +100 individual contributors
Seasoned consulting experience in the telecommunications industry
Skilled at working with technical project managers, engineers and developers to guide their weekly outcomes
Experience in managing multiple $5M-$10M complex consult services across more than a single product
Extensive experience being accountable for project delivery success
Strong operational, project management, consulting technology and process improvement skills
Excellent written and verbal communication skills with the ability to present at an executive level
Join our community of remote professionals! We have over 4,000 Crossover team members and are growing our network around the world.
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases