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WEALTH MANAGEMENT OPERATIONS

Keywords / Skills : Wealth Management Operation, Wealth Management, Unit Trust, Regular Savings Plan, Credit Control Management

5 - 10 years
Posted: 2019-07-22

Nationality
Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Banking/Financial Services
Function
Customer Service/Call Centre/BPO
Banking, Insurance & Financial Services
Role
Operations Manager
Education
Bachelors
Degree
Masters
Post Graduate
Posted On
22nd Jul 2019
Job Description
Unit Trust & Other Static Maintenance

• Ensure all manual orders for Unit Trust / Regular Savings Plan / Wealth Accumulators are processed before the fund house cut-off time and accurately

• Ensure all manual account openings are done accurately and promptly

• Perform end-of-day trade aggregation and ensures the orders are faxed before the fund house cut-off time

• Ensure the Client Order Listing is sent to the Spoke country daily

• Ensure that all trades are settled with the Product Partners by the settlement date

• Ensure the trade details are confirmed in the processing system accurately and within the stipulated SLA

• Ensure to review the list of outstanding items daily and follow-up with the fund houses on non-receipt of the trade confirmation or discrepancy on the trade confirmation against the order placed

• Ensure to notify Credit Control &/or Lending Operations in a promptly manner on Unit Trust redemption with Lien

• Ensure all redemption proceeds are paid in accordance with customer instruction

• Ensure that all payments for redemption proceeds are paid one day after the proceeds is identified and reconciled. For order previously held under lien, ensure the redemption proceeds are paid in accordance with credit Control &/or Lending Operations instruction

• Ensure all the remittance instruction are prepared accurately

• Ensure to review the list of outstanding items daily and ensure to follow-up with fund houses on non-receipt of redemption proceeds

• Ensure the manual notification letters, if any, are generated are in good order.

• Ensure the Unit Trust price are updated to the processing system by the stipulated SLA

• Ensure to review the Latest Asset Price, Asset Price Tolerance report and Price Import Exception Report daily and all exceptions are investigated immediately and before the stipulated cut-off time

• Ensure all static data setup and maintenance are done within the stipulated SLA and accurately

• Ensure all customer search are done promptly

• Ensure all outstanding items or discrepancy in the Suspense / Sundry / MISC account Cash account / unit holdings are investigated immediately and rectified quickly

• Ensure that customers’ enquiries are replied promptly

Corporate Action Unit

• Ensure that all non voluntary corporate action announcement are communicate to the Product Manager promptly

• Ensure all replies received for the non voluntary corporate action announcement are consolidated and revert to Securities Services latest by the cut-off date

• Ensure that all payments for redemption/ maturity / periodic payout for all investment products one day after the proceeds is identified and reconciled

• Ensure to follow-up with Securities Services promptly on non-receipt of funds

• Ensure to notify Credit Control &/or Lending Operations promptly on maturity of Structured products / Bonds with Lien

• Ensure to liaise with Credit Control &/or Lending Operations on the disposal instruction of the maturity proceeds

• Ensure to resolve any dispute / claim as a result of corporate action

• Ensure the trade details are confirmed in the processing system accurately and within the stipulated SLA.

• Ensure all settlement instructions are done before the settlement date for shares delivery as a result of Equity Linked notes maturity or corporate action

• Ensure all manual letters are generated in good order and within the stipulated SLA.

• Ensure all outstanding items or discrepancy in the Suspense / Sundry / MISC account Cash account / unit holdings are investigated immediately and rectified quickly

• Ensure that customers’ enquiries are replied promptly

Premium Currency Related Products Unit

• Ensure to process all exceptions for PCI related products on the same day of reject and raise all the entries correctly

• Ensure prompt follow-up with the Relationship Manager to clarify and/or rectify any discrepancy on the deal or to fund the settlement account

• Ensure all PCI letters / advices are checked and sent to SG Team on the same day the letters are generated

• Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account

• Ensure that customers’ enquiries are replied promptly

Structured Products & Bonds

• Ensure prompt follow-up with counterparty and Relationship Manager to clarify and/or rectify any discrepancy on the order or to fund the settlement account

• Ensure all manual orders for Medium Term Notes / Bonds / Retail Notes / Structured Deposit are processed promptly and accurately

• Ensure that all trades are settled by the settlement date with the Product Partners

• Ensure to investigate all failed trades highlighted by Securities Services immediately upon receipt

• Prepare to issue settlement instructions promptly for shares delivery as a result of Reversed Equity Linked notes

• Ensure to notify Credit Control &/or Lending Operations promptly on unwinding or sales of Structured products / Bonds with Lien

• Ensure to liaise with Credit Control &/or Lending Operations on the disposal instruction of the unwind / Sales proceeds

• Ensure that all payments for unwinding proceeds one day after the proceeds is identified and reconciled. For order previously held under lien, ensure the redemption proceeds are paid in accordance with credit Control &/or Lending Operations instruction

• Ensure all redemption proceeds are paid in accordance with customer instruction

• Ensure the Bonds price / Structured Products MTM are updated to the processing system by the stipulated SLA

• Ensure to resolve any dispute / claim as a result of trade settlement

• Ensure the trade details are confirmed in the processing system accurately and within the stipulated SLA.

• Ensure to investigate all failed trades highlighted by Securities Services immediately upon receipt

• Ensure all manual letters are generated in good order and within the stipulated SLA.

• Ensure liens are placed promptly for leverage products

• Ensure all outstanding items or discrepancy in the Suspense / Sundry / MISC account Cash account / unit holdings are investigated immediately and rectified quickly

• Ensure that customers’ enquiries are replied promptly

Equities & Malaysia process

• Ensure prompt follow-up with Relationship Manager to clarify doubts on the account opening requests or settlement

• Ensure all account opening are processed promptly and accurately in the processing system

• Ensure that all settlement are done promptly by the settlement date

• Ensure settlement details are captured correctly into the processing system

• Ensure to provide assistance to the reconciliation team on clarifying the discrepancy on Suspense / Sundry / MISC account Cash account

Reconciliations

• Ensure all outstanding items are investigated immediately

• Ensure to escalate any item which remaining outstanding for more than 3 days without proper explanation

• Ensure prompt follow-up with internal departments on outstanding items

• Ensure to follow-up with fund houses promptly on all outstanding commission due

• Ensure trailer commission are allocated correctly among the Spoke countries

• Ensure the breakdown of commission are done correctly and send to the Spoke countries

• Ensure to follow-up with fund houses on non-receipt of portfolio statement or statement of holdings



About Company

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.
At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.
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