Join an exciting, fast-paced startup, with the resources, network and financial backing of a Fortune 100 company.
This individual will be responsible for Warehouse Management Systems (WMS) project on-time, on-quality delivery which includes requirement collection & analysis, layout design, functional spec document development, system setup & configuration and customer training, etc. We also count on this individual to coordinate with the customer, operation team and develop team to understand and resolve the issue during the project delivery. The individual will need to support the post-project review and summarize the experience to enrich delivery knowledge base and build up sample project.
You Must Have
Bachelor degree or above in computer science, IT related, electronics, logistics/supply chain engineering
Total 6 - 10 years experiences, including 3-5 years logistics or related industry IT company experience or 2+ years WMS project delivery experience
Involved in 2+ large/medium WMS project with a successful record in delivery execution
Proficiency of local language and effective English language skills, ability to communicate in Mandarin as the JV partner is based in China.
Familiar with warehouse operation process
Excellent communication skills, analysis and problem solving skills, training skills and project management skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases