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Workplace Service Delivery Senior Manager

Keywords / Skills : Service Delivery Management, Service Management, Service Delivery, Service Mngt, Service Engineer Management

15 - 20 years
Posted: 2019-08-06

Nationality
Philippines
Industry
ITES/BPO
Function
Sales/Business Development
Customer Service/Call Centre/BPO
Human Resources
Role
Operations Manager
Manager - Service Delivery
Education
Bachelors
Degree
Posted On
6th Aug 2019
Job Ref code
RG009
Job Description
Our client, one of the biggest multi-national BPO/IT Company in the Philippines and worldwide is looking for Workplace Service Delivery Senior Manager.

She/he will be responsible for affectively managing the delivery of Workplace Services across Philippines Locations.

A seasoned leader, with proven strategic and governance capabilities who will lead its people ‘into the new’, and support the Workplace Managing Director in articulating the vison for Workplace of the future.

Focus Areas (key responsibilities)

1.Strategic – Develop mid to long term vision and strategy for Workplace in Philippines. Drive the change by influencing stakeholders and the team through affectively articulating the end state, thereby successfully leading to the new.

2.Business planning and operations – Lead key initiatives and planning, reorganization and restructuring to stay ahead of the curve in managing business needs including our clients.

3.People – Develop and retain an affective team that is adaptable to the ever-changing environment, and has a global outlook.

4.Business Systems – Develop, implement and run processes that utilize digital tools and technology to bring in efficiencies and innovation in Workplace.

5.Account/Client Management – Ability to articulate and present complex problems, ideas and solution to the business leadership and internal stakeholders alike.

6.Commercial Management – ‘Value’ driven financial decision making and analytics. Governance – Effective Supplier Management with a partnership driven approach leading to a successful and sustainable long terms relationship with our key supplier partners

7.Risk and Compliance – Ensure adherence to statutory and other compliance and audit requirements thereby protecting Company and its clients from potential risks and exposures.

8.Environment and Sustainability – Continually work towards Company’s commitment to our community and our environment through adopting ways to reduce our carbon footprint and sustainable solutions.

Qualification and Experience:
  • 15-18+ years with at least last 5 years in management with at least last 2 years in a leadership role
  • Management Degree 
  • Global experience will be considered as an added advantage 
  • Experience in handling seat management/utilization 
  • Have worked with large /multi-million projects 
  • Good to have – worked in the same industry and similar experience 

Skill requirements
  • Strategic thinker and future ready
  • Business Planning and Analytics 
  • Leadership persona 
  • Account/Client Management 
  • High adaptability towards new technologies (cloud/IoT/Digital/Automation etc.) 
  • Core Competency (change Management/People/processes)



About Company

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines.
Read more here www.quesscorp.com


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