1. To conduct business scoping with the business users and to develop the Business Requirements for sign off.
2. Ensure best practices are in place and ensure all customization documents are of absolutely "must have" for go-live and be signed off by users
3. To review Business Scenario and test scripting in ensuring they are in line with the business requirements. To conduct the review sessions with the users to ensure acceptance and signed off by users
4. Analyze business issues and recommends best practices and technical expertise and solves complex problems by applying innovative solutions
APBA Pte Ltd is a regional human resource consultancy services company with direct investments in human resource solution companies in Asia-Pacific (Singapore, China, Hong Kong, Japan, Malaysia, Taiwan). Our aim is to help our clientele of employers become more successful by providing them with a comprehensive range of innovative human capital solutions. APBA's strong regional presence and in-depth local expertise have proven to deliver results notably in Recruitment Process Outsourcing (Executive Search, Permanent Placement, Flexible Staffing), Business Process Outsourcing, Payroll Process Outsourcing, and HR advisory.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases