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"Customer Service Manager (Chinese Speaking)"

Keywords / Skills : "Property", "Development", "Customer Service", "Customer Support", "Manager Marketing", "Manager Sales"

3 - 8 years
Posted: 2019-02-12

Job Description
1. Lead and supervise the customer team.

2. Manage all defects complaints and hand-over services.

3. Conduct Pre-Delivery-Inspection (PDI) with Project Team.

4. Work closely with other departments in Vacant Possession (V.P.) handover process.

5. To develop and manage 1-Stop Service Center (1站式服务站) to provide total customer care solutions.

6. Attend to purchasers complaint(s) and maintain good relationship with all purchasers at all time.

7. Ensure compliance with applicable laws, contract requirements and company policies and procedures.

8. Liaise with relevant authorities, Project dept / Contractors / suppliers.

9. To provide constant training to a team of customer service crew.

About Company

APBA Pte Ltd is a regional human resource consultancy services company with direct investments in human resource solution companies in Asia-Pacific (Singapore, China, Hong Kong, Japan, Malaysia, Taiwan). Our aim is to help our clientele of employers become more successful by providing them with a comprehensive range of innovative human capital solutions. APBA's strong regional presence and in-depth local expertise have proven to deliver results notably in Recruitment Process Outsourcing (Executive Search, Permanent Placement, Flexible Staffing), Business Process Outsourcing, Payroll Process Outsourcing, and HR advisory.


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