Tentacle Technologies is a young, knowledge driven Software Company offering superior Information Technology services for its global customers. Tentacle Technologies is a global Solutions Specialist with a dedicated focus on the Banking, Financial Services and Insurance vertical. Our core competency lies in Complete Business Solutions and Technical Consulting Resources, both industry and technology specific.
Tentacle Technologies is a quality conscious, cosmopolitan and flexible organization. As teams, we are geared towards innovation and technology, using proven software methods to deliver cost effective solutions for the global market. We strive for the 'right'- first time, every time - through continuous improvement.
"Knowledge Is Power And Tentacle Is The Power House"
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases