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"Korean Speaker","Service Desk","it help desk"

Keywords / Skills : "Korean Speaker", "Service Desk"

1 - 6 years
Posted: 2019-08-12

Job Description
Mandatory Checks

Technical background

Proven experience as a help desk technician / Service desk – 1+ year ( Call taking profile)

Good understanding of computer systems, mobile devices and other tech products

Comfortable with rotational shifts & Weekends

Should have performed all Service desk activities (pending call follow up , vendor interaction , user interaction , etc.)..

Should have exposure to PC , laptop and printer troubleshooting (RIM).

Should have exposure to basic network troubleshooting.

Should have exposure to installation of software and application using installation tools.

Exposure to MS Outlook , MS word , MS excel and Media back up.

Good interpersonal , Analytical skills , Systematic and rational approach in identifying & understanding problems.

Willingness to learn and zeal towards providing desktop support and handling IT tickets.

About Company

tech mahindra
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