Send me more jobs like this

"Quality Analyst","Korean","Quality Check","Korean Speaker"

Keywords / Skills : "Quality Control", "Voice Check"

0 - 5 years
Posted: 2019-05-17

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
17th May 2019
Job Description
Roles and Responsibilities:

· Conduct Error Analysis

· Conduct Transaction quality audits

· Provide Transaction Quality Metrics

· Provide Feedback and suggestions for improvement

· Publish Dashboards at defined intervals

· Conduct Root Cause Analysis for Process Deviations

· Drive Quality Initiatives

· Provide data inputs to internal stakeholders

· Flexibility and Availability for any ad-hoc business requirement

· Ensure Confidentiality, Availability and Integrity of Data



About Company

Tech Mahindra
Similar Jobs
View All Similar Jobs


Walkin for you