Admin Executive, Community

Admin Executive, Community

Air Asia
1-2 years
Not Specified

Job Description

Job Description
As an operator transporting cargo to over >110 airports across Asia, we are at the frontlines of this large, but unsexy space. This white space motivates us to redefine the way the supply chain operates and be the one-stop end-to-end delivery solutions provider. With experience in 1st Mile, Last Mile and Customs Clearance operations, we’d like to further expand our services to provide on-demand, hyper local delivery, not limited to parcels, but food and groceries as well.
We are looking for someone with a passion for people, excellent communication skills, detail oriented and is self-motivated. As a Community Admin, among general administrative duties, you will also be responsible for vetting through delivery partner applications and ensuring compliance in document submission. In our goals of expediting the delivery process, you will be utilising our in-house technology platforms and need to be comfortable adapting to new technology systems and processes. This role will be on a full-time basis and you will be reporting daily to the On-Demand Delivery Manager.
You will fit perfectly if you have prior experience in delivery operations, specifically operations involving logistics and on-demand delivery. Having good knowledge in team management and acquisition/retention programmes will make you stand out in this application.
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

  • Approve / Reject delivery partner application based on submitted documents.

  • Follow up with delivery partners for documentation / payment related matters where necessary.

  • Assist the Community Executives in ad-hoc admin requirements.

  • Assist with rider merchandise (delivery bags, t-shirts etc) inventory tracking, stock keeping and replenishment.

  • At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders will:

  • Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves

  • Do what is needed to get things done, as they believe speed is more important than anything else to effect change

  • Over communicate, particularly as they are all quite autonomous

  • Take care of our staff, and treat them as they would want to be treated

  • Are rigid on goals, but flexible on the details

These are minimum skills requirements and a ‘must-have’ for the role:

  • Strong leadership and people management skills to deal with a large and diverse driver community

  • Is resourceful and a fast thinker – able to solve problems on-the-go and adapt quickly

  • Results and performance driven, preferring data to drive your everyday decisions

  • Possess a hands-on mentality and an analytical and structured way of working

  • Able to operate successfully in a lean, fast-paced organization to scale quickly

  • Self-motivated with a focus to exceed set goals

  • Detail oriented with a knack of spotting the little little things

  • Comfortable adapting to new technologies

These are skills that are ‘nice-to-have’ and will make you stand-out in the job application:

  • Multilingual

  • Strong knowledge of driver/fleet management


  • At least an undergraduate degree

  • 1-2 years working experience, predominantly in an operational capacity

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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