Admin Support Manager

Admin Support Manager

Oversea-chinese Banking Corporation Limited
Not Specified
Not Specified

Job Description


Job Description :
Financial
  • Ensure monthly SP and write-back target are achieved.

Compliance
  • Ensure daily processing in accordance to Department Operating Instruction (DOI) and highlight if any discrepancy / gap / non-compliance found.
  • Ensure in compliance with all internal and external policies / guidelines i.e. attending compulsory training, comply to block leave policy etc
  • Ensure satisfactory rating on all audits.

Processes
  • Supervise overall Admin's Executives and Officers.
  • Ensure all processes are timely executed with nil backlogs and accurately.
  • Monitor and ensure team's TAT and KPIs are met.
  • Ensure accurate daily, weekly and monthly report i.e. compliance reporting are submitted timely.
  • Ensure all customer complaints and service requests are handled timely.
  • Ensure overall departmental welfares are met on time

Human Capital
  • Continuously seek alternatives in improving the workflow via system enhancement / automation.
  • Achieve staff rotation on their Admin functions to institute learning curve
  • To assist, support and perform any ad-hoc projects assigned by Unit Head / Head of Department.
  • Backup colleague whenever is required.
Qualifications
Skill Sets / Experiences:
  • Pleasant disposition with good interpersonal and communication skills
  • Positive attitude together with initiative and able to work independently
  • Good knowledge of Microsoft Words, Excel, and PowerPoint

Experience & Qualifications
  • Degree or Diploma
  • Preferably with supervisory experience

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