Administrative Coordinator

Administrative Coordinator

Ctc Global Sdn Bhd
Selangor
1-2 years
2200 - 2800 MYR

Job Description

Roles and Responsibilities:
  • Validate incoming order/tickets to ensure completeness and accuracy; perform sanity checks by verifying SLA, and high level work instructions
  • Monitor for new tickets and accept requests in a timely manner
  • Strive to eliminate resource idle time by assigning work orders in a timely manner (based on swing rules; complexity and availability)
  • Monitor the ticket queue to ensure work orders are on target; co-ordinate with requester if reschedule on site date is required based on downtime change
  • Receive and respond to all requester status requests and\or questions regarding work orders in a timely manner
  • Host daily service review to provide status updates and notification for any outstanding tickets
  • Ensure employee have work assignments and work is properly balanced; given a dynamically changing environment, re-route assignments as necessary (based on swing rules where possible)
  • Provide updates to Field Service Manager\Field Service Supervisor\Team Lead and Management where applicable
  • Notify Field Service Manager/Field Service Supervisor/Team Lead of any customer escalations or potential escalations in a timely manner
  • Act as first point of contact for all customer requests and respond to any questions\inquiries in a timely manner
  • Respond to Field Service Manager/Field Service Supervisor/Team Lead, Management employee questions\requests in a timely manner.

Requirements:
  • Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Minimum 1-2 year relevant experience.
  • Required Skills: Well verse in MS Office - Excel, Words and Powerpoint
  • Experience and basic knowledge on SAP System
  • Effective English communication skills including verbal and written.
  • Resourceful and ability to work under minimal supervision.
  • Initiative to acquire knowledge and skill to continuously improve job performance
  • Patience, tolerance and focus while under demanding deadline
  • Willing to work overtime if required

Job Details

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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