Agresso Technical Support Consultant

Agresso Technical Support Consultant

OxyData Software Sdn Bhd
Kuala Lumpur
4 - 6 Years
Not Specified

Job Description


Ideally educated to Degree Level or experience of application support working in an enterprise environment ideally related to the water industry.
Ideal experience

  • Agresso (unit 4) support experience
  • Microsoft SQL Server Database querying skill
  • Proficient in supporting applications underpinned by ITIL methodologies
  • General experience
  • Data manipulation and extraction
  • Excel and other Microsoft office tools
  • Database and interface file structures
  • Investigation and diagnosis


• Undertake application support and project work as allocated by the Application Support Manager to ensure adherence to SLA and ITIL principles and best practice.
• Compliance with all IT/Change Management Policies and Standards
• Ensure the timely delivery of project deliverables assigned by the Application Support Manager.
• Work as an effective team member – covering responsibilities as necessary during leave and any absences
• Escalating any risks or issues appropriately to the Application Support Manager or associated Project Manager


• Driving improved support through completion of operational acceptance into service measures and activities.
• Ensuring support of team standards in their specialist areas; –
o Shift Left: Move of administrative tasks to service desk to increase first time fix.
o Security: Adherence to security standards for access and integrity of applications with the Application Support Manager and Information security.
o CSI: Facilitate continual service improvement.

Vendor Liaison

o Working with nominated Business relationship managers to facilitate a constructive relationship with Vendors within their scope.
Stakeholder management
o Working with nominated Business relationship managers to facilitate within their area the stakeholder engagement process in order to underpin continual service improvement.
o Represent IT and IT Applications team in a professional manner at all times.
Any other duties as required and directed by the Application Support Manager or Head of IT Applications which are pertinent to the role

Job Details

Oxydata Software Sdn Bhd is a local Malaysian MSC status company established since 2006. Our core competencies are in digital software solutions, analytics, software development services and IT managed services. We help our clients to realize their results by increasing revenue, improve customer service and lowering the cost of IT projects through our innovative IT services and software solutions.

As part of the expansion plan, we invite talented and experienced professionals to be part of our dynamic team. If you got the fire, passion and a burning desire for success then write to us.

Please email your CV to

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