Analyst, Collection Services (Korean Speaker)

Analyst, Collection Services (Korean Speaker)

BASF Construction Chemicals UAE LLC
Kuala Lumpur
2-5 years
Not Specified

Job Description


Description
BASF has been present in Malaysia since 1989, and today operates manufacturing plants in Bukit Raja, Selangor and Pasir Gudang, Johor. BASF's Shared Services Center in Kuala Lumpur provides functional support services to BASF companies in 17 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €309 million in 2019 and had 2,090 employees as of the end of the year. Further information is available on the internet at www.basf.com/my. Objectives of the Position
  • Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control
  • Provide back-up for team members and contribute to best practices sharing in the team
  • Support Senior Analyst in team building and Specialist in knowledge management and process improvement activities
Main Tasks
  • Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional active reminding guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control
  • Organize dunning letters and perform collection calls/mails and document customer contacts results for assigned country/customer portfolios
  • Identify disputes and provide solution through close collaboration with accounts receivables unit, local credit risk managers and sales or customer service organization of business units
  • Support local Credit Risk Management teams concerning individual/ad hoc requests in the area of dunning activities, dunning strategy, blocked order management and others
  • Ensure full compliance with global/regional active reminding guidelines, policies and procedures and full achievement of service level and KPI targets
  • Discuss follow up measures team-internal and with related counterparties based on regular reporting of active reminding activities
  • Participating in training activities to continuously improve and enhance knowledge, technical and communication skills
  • Provide back-up for team members and contribute to best practices sharing in the team
  • Support team colleagues according to back up plan and on ad hoc basis if required
  • Actively contribute to knowledge sharing in the team and strive for operational excellence
  • Support Senior Analyst in team building and Specialist in knowledge management and process improvement activities
  • Participant in and contribute to team activities
  • Support team Specialist in knowledge management and process improvement projects
Requirements
  • At least Bachelor Degree in accounting/finance/business, or communication/psychology accomplished with business studies
  • Minimum 2 years working experiences in customer services, accounts receivables, finance delivery services at share service centers or in debt collection agencies
  • General understanding of accounts receivables management and debt collection services
  • Very strong communication skills with effective argumentation
  • Very high customer focus for both internal counterparties and external customers
  • Ability in working independently with high responsibility and self-motivation
  • Strong ability in dealing with conflicts and in working under pressure
  • Basic knowledge in standard Microsoft Office software (word, excel, power point) and if possible, also with SAP
  • Excellent English language skills in both writing and oral communication, country language skill for country covered in the portfolio required, additional language skills in other languages is a plus point

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

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