Analyst, Fiduciary %26 Fund Servs

Analyst, Fiduciary %26 Fund Servs

Standard Chartered
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Job Description

About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%27s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities %26amp; Our Ideal Candidate

  • To supervise and control the day to day activities in accordance to established procedures
  • To support the development of the Securities Services processing systems to meet local and business needs and more importantly in meeting the needs of the clients
  • To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.
  • To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set
  • Assist Head Securities Services by consistently deliver high quality service to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgments.
  • Assist Head Securities Services in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.
  • Assist in Managing the operational risk of the team to avoid operational/ reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group. 
  • Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team/individuals, facilitate improvement initiatives and help cultivate a Service Excellence culture among the team members.

  • Verify and release transactions processed by Associates and authorize those that fall within own-delegated release authority.
  • Checking of and/or approving instructions against Securities Services system.
  • Assist the team management in overseeing the daily operations of the team and contribute towards meeting the team’s objectives.
  • Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
  • Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
  • Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
  • Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering %26amp; Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
  • Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
  • Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc
  • Key Control Standards Assessment within department with nil over dues.
  • Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
  • Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.

  • Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output.
  • Meeting of own performance objectives and contribute in achieving the team’s objectives.
  • Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.
  • Coaching selected team members to achieve the desired level of productivity and competency.
  • Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.
  • Complete non-routine assigned task (e.g. testing, BCP) within the set deadline.
  • No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code.
  • Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management.
  • No major adverse findings from internal auditors or external auditors including quality audits.
  • Higher productivity as staffs understands and subscribes to total Quality concept.
  • Provide value added services to clients for servicing their assets held.
  • Higher efficiency in custody systems processing and improved work procedure via continuous system enhancements and revised work procedures.

Apply now to join the Bank for those with big career ambitions. 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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