Analyst, IT Technical Analysis

Analyst, IT Technical Analysis

Optimum Solutions (Singapore) Pte Ltd
Penang
3 - 6 Years
Not Specified

Job Description

Job Description* GENERAL SUMMARY
• Provides expertise to ensure holistic support, proactive monitoring, and overall health of IT applications, IT tools, security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues within global, complex technical, business- and mission-critical environments. Is deemed a subject-matter expert in more than one technical discipline. Recognizes recurring problems and proactively works cross-functionally and inter-departmentally throughout the Organization to recommend solutions and process improvements. Works with other IT groups, vendors, and business units to lead, monitor and resolve system outages
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Recognizes and troubleshoots technical problems within acceptable service levels. Monitors and reacts to output from tools and systems. Depending on priority and complexity of the incident, will escalate or troubleshoot accordingly.
• Communicates with cross-functional teams, primarily at the individual contributor level, to provide problem resolution updates. Insures incident information is accurate before escalating to other EMC teams.
• Utilizes external and internal resources, including teammates, to investigate technology and build knowledge. Regularly contributes to departmental documentation and knowledge bases. Understands and leverages technical and incident communication structure; may be asked to participate in cross-functional teams.
• Participates in process and technical improvements to the IT environments and overall customer experience.
• Managing & Administration of Messaging Services for Dell EMC
• Migrations of users from one environment to another environment across different versions or geos.
• Strong knowledge in Analyzing and resolving Microsoft Exchange & Lync problems with regard to Application availability ( Proactive & Reactive).
• Capacity & Performance management for Exchange Application
• Having Forecasting, Self Service knowledge will be more helpful.
• Generate report using Reporting facility for audit purpose.
• Workflow analysis – Helping Engineering team in design, document and build Activities related with messaging services
• Flexible enough to work across the shifts and irrespective of time due to multi-tasks
Minimum Skills* • Strong knowledge and working experience of 3-4 years on Microsoft Exchange 2013 & Office 365
• Strong Knowledge and working experience in Office 365 & Lync/Skype for Business
• Experience in handling Exchange Application release/upgrade/maintenance activities. (e.g. Database recreation, Messaging tracking, Mailbox restores.)
• Strong technical Aptitude & able to adapt to Change
• Have Experience in Monitoring tools related with Application Operations- SCOM
• Must have basic knowledge of Microsoft Windows 2012 OS to perform basic operational work related with Application.
• Have experience in handling enterprise operations with High Customer satisfaction
Desired Skills* • Scripting Knowledge
o Able to generate simple reports through scripting
o Able to do automation of regular work.

“Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit www.theoptimum.net for more details.

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