Application Developer (CISCO)

Application Developer (CISCO)

Agensi Pekerjaan Jeff Pam & Associates Sdn Bhd
Kuala Lumpur
7 - 10 Years
2061335 - 2885869 MYR

Job Description


  • Develop and maintain program code in Cisco Contact Center Applications (Finesse, CUIC, LCM & CTI Applications) & Microsoft technologies (C#.Net, Asp.Net, C#, JQuery, Java, Java Script, Web service, WCF, Web API & SQL Server) to meet client requirements, system designs and technical specifications in accordance with quality accredited standards
  • Design database, data models, ETL processes, Reports, Dashboards and business intelligence (BI) reports using best practices and tools, including SQL, Cognos Analytics, QlikView, CUIC reports, SSIS and SSRS. Must deliver high quality (DA) related outcomes including ETL processes, well-designed reports and dashboards enhancements in accordance with existing standards and guidelines
  • Experience in Contact Center Databases like Informix DB, ICM database (SQL server), NICE DB(Recording) & EIM DB

  • 7+ Years’ experience in large call center environments supporting and maintaining large, highly visible customer facing contact center technology platforms
  • Minimum seven years of experience with design, development, implementation and support of IT infrastructure components such as servers and operating systems (Windows, Linux, UNIX, Windows), databases (Oracle / SQL Server), storage, networking (Cisco), transport (TCP/IP, SIP) and desktop applications (.NET, Java)
  • Knowledge and demonstrated operating experience in:
  • SQL Database for Cisco UCCE/PCCE
  • Cisco Call Studio – Limited to application development and debugs
  • Oracle Database integration and data extraction
  • Knowledge in Salesforce and integration with Finesse using Salesforce connectors
  • Informix Database for UCCX/CVP/CUCM
  • ICM Script Editing – Basic knowledge
  • Cisco Finesse Gadget customization; Cisco CUIC custom report development; Cisco CVP functioning
  • Dashboards and Wallboards

Work Benefits

-MNC working environment
-Medical coverage including spouse and children
-Dental and optical allowance including spouse and children
-13 month bonus
-Performance bonus
-Walking distance from Kerinchi LRT
-18 days annual leave
-14 days medical leave
-Gym allowance
-Parking included
-Employee purchase scheme for company products

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