Application Manager, WMS

Application Manager, WMS

DHL Express (Malaysia) Sdn Bhd
10-13 years
Not Specified

Job Description


Responsible for defining and maintaining the system architecture for the Manhattan WMS and all associated components (i.e. Reporting, Integration, Voice, Vision system etc.). This includes design of new components introduced via DSC Innovation and Accelerated Digitalization initiatives.
Responsible for the design and ongoing enhancement of the system architecture through the deployment of innovative solutions, tools, new technologies & methods to improve the efficiency and performance of the WMS.
Advises management and is responsible for all technical aspects of the Manhattan product roadmap.
Responsible for assessing future capabilities and defining the technology roadmap for the WMS suite.
Product Administration, Technical Build and Support
Manages and owns all technical aspects of the system. Responsible for the Installation, technical configuration, administration and maintenance of the Manhattan WMS and associated hardware, in accordance with technical specifications, so that the system functions reliably and within agreed SLA's. Manages a team who investigate, trouble-shoot and resolve system incidents and problems relating to technical system aspects so that user issues are resolved quickly and satisfactorily.
Develops and embeds a global, standardized, technical support model for WMS.
Acts as the contact point for ITS for operating system, database, hardware upgrades and security enhancements and upgrades. Plans and schedules installations and upgrades. Monitors and tunes the system to achieve optimum level of performance.
Ensures data recoverability by implementing a schedule of systems backups and database archive operations.
Conducts routine software audits of the Manhattan application and databases for compliance with established standards, policies, configuration, guidelines and procedures.
Develops and actively maintains a database or library of all supporting documentation.
Designs and devises ways to optimize the technical administration and supporting processes of the WMS suite.
Responsible for optimizing the cost of running the WMS suite from a technical perspective through efficient use of tools and resources, implementation of new technologies (e.g. cloud computing) and designing optimal technical solutions. Requirements

University bachelor degree in a computer science / business discipline or relevant education preferred work experience preferably in Forwarding /Logistic sector
Will have received training or experience in relevant subject matter expertise and general management
ITIL certified
Fluent in spoken and written English
More than 10 years experience within IT
5+ years of Global / Multi-National Corporate experience
7+ years leading delivery teams
5+ years as a Technical architect and/or Senior Application Administrator with direct responsibility for one or more corporate/strategic applications

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