Application/MES Support Analyst

Application/MES Support Analyst

eTeam Workforce Pte Ltd
Not Specified
Not Specified

Job Description

Job Description
Roles & Responsibilities:
Be part of the application support team and provide technical support regarding the system
Work closely with other groups in the IT team software testers, project managers and business analysts, to identify route cause of problems, to design and implement hotfix solutions
Liaise with external 3rd party support vendors for incident resolution and problem-solving
Provide a single source of truth during major incidents, by managing customer communications for Application and Development changes
Assisting with systems integrations
Maintaining and updating technical documents and procedures
Ability to explain complex ideas to those with limited IT and systems knowledge
Managing Active directories and loading/removing users

Bachelor or comparable degree in Engineering (Computer Science, IT, Instrumentation, Electronics)

Technical/Functional Skills:
Extensive Knowledge on design & configuration of the applications in scope
Provide solution to Level 1/2/3 tickets regarding issues raised by users
Proven understanding of leading database technologies and concepts such as Microsoft SQL Server
Possessing specialist knowledge of operating systems, devices, applications and software

Good to have:
MES application knowledge (Preferred PIMMS Serialization and others)
Cloud exposures

eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our 'No-Sell, Service-Only' approach has resulted in 'Accelerated Hires,' lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.

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