Application Monitoring Subject Matter Expert

Application Monitoring Subject Matter Expert

AXA Group Operations Malaysia Sdn Bhd
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description


  • Responsible for the monitoring, analysis, troubleshooting and reporting for AXA Application%26rsquo;s operational performance. This includes but not limited to Infrastructure, Application, Network and Security.

  • Responsible for driving performance enhancements, and leading targeted process improvement initiatives.

  • Responsible for defining the metrics, data collection methods, and reporting mechanisms as well as implementation of an overall performance management strategy.

  • Ensures the effective capture of all logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of Application availability issues.

  • SME in troubleshooting all performance issue across the Enterprise. This role will work closely with IT, Application Development, Project Management and external vendors ensuring the consistent tracking and reporting of metrics and performance data across the Enterprise.

  • supporting cost transparency efforts, and helping to develop mature cost metrics and Cost Optimization

Key Responsibilities:

  • Define and maintain IT%26rsquo;s performance monitoring and reporting strategy (processes, tools, %26amp; templates); develop enhanced reporting capabilities through standardization and automation

  • Proactively analyze trends in performance across IT; collaborate with process owners and stakeholders to identify and implement process improvements to increase operational efficiency and Application availability

  • Analyze and recommend performance improvements for capacity, availability, performance, support and security.

  • Stays informed of production changes that could affect functionality and alerting.

  • Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues

  • Troubleshooting using logs, alerts and external data sources to determine network, application, or security issues. The ability to correlate data to determine root cause.

  • Accurately troubleshoots, reproduces, and documents issues and other pertinent information in Incident or Problem tickets.

  • Handles incident queue and performs various tasks as assigned and determines business impact.

  • Handles ad hoc requests and take on new procedures as required.

  • When working on projects, identify and track project issues and dependencies, ensure follow-through, and appropriate actions are taken to complete project on time

  • Recommend, implement and manage cloud Automation using native Cloud tools. 

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

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