Application Support Analyst

Application Support Analyst

Optimum Solutions (Singapore) Pte Ltd
Kuala Lumpur
2 - 4 Years
Not Specified

Job Description

Possess 2-3 years working experience in software development and application support. Experience in ITIL is an added advantage. Possess strong technical knowledge in system development life cycle, system analysis and design, database management with proven solid knowledge on these application platform: ASP, JAVA, Oracle and SQL Server.

Responsibilities: -
a) Assist Support Manager in managing reported incidents, problems, system enhancements and program fixes of IT solution which covers the various phases of the system development life cycle, from the business requirements gathering, design, develop, test until the deployment while ensuring the adherence to BNM’s IT policies, guidelines and procedures
b) Collaborate with the business users to provide timely and satisfactory support services which include pro-active technical advice and guidance on the usage of supported application/software, application/software updates and the impact to business
c) Ensure continuous availability of applications by conducting application maintenance services such as application health check, performance monitoring tuning and capacity planning. Improve the maintenance of applications from preparation of impact analysis and recommendations to successful implementation of the approved changes and fixes
d) Provide support services to stakeholders by ensuring all reported incidents, problems and issues are resolved within agreed service level agreements with minimal impact to business operations. Perform problem root cause analysis, develop resolution steps for common problems and recommend improvement to procedures and controls for problem preventive measures
e) Collaborate with IT infrastructure teams and service providers throughout problem resolution process and monitor the problem resolution activities to ensure problems are resolved according to the service level agreement and compliance to IT standards and procedures
f) Continuously keeping abreast with technology development to enable optimisation of the Bank’s IT infrastructure and application for the improvement of IT solutions delivery to business users
g) Build and maintain relationship with external expert and peers in other organizations in order to benchmark and research appropriate technology and processes for enhancing IT services in the Bank

The candidate is expected to:-
a) Ability to understand the application business area and perform application support, software testing, software design & development, application integration, and project management in system development
b) Good understanding of high availability design and concept (eg failover, clustering), application security testing, windows desktop environment and server technology (Unix, Linux and Windows environment), authentication and access control principle
c) Continuously develop the technical skills with the technology advancements d) Ability to provide reliable and effective application support in meeting the service level agreement e) Ability to work after office or during weekends, and travel to recovery site (whenever required) for project activities and for system support

“Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit for more details.

Similar Jobs

People Also Considered

Career Advice to Find Better