Application Support Engineer

Application Support Engineer

DXC Technology
2-7 years
Not Specified

Job Description

Responsibilities:
  • Provides maintenance, fixes and tuning to applications and keep them performing according to technical and functional specifications
  • Provides system/application functional support
  • Applies subject matter knowledge, experience to provide analysis and solve common and complex system/application issues
  • Work with and manage third-party vendors to deliver the fix within the timelines and SLA
  • Provides support to user on Functional Acceptance Testing
  • Analyzes and document user requirements or problem statements
  • Follows established Incident and Problem Management processes to support the systems
  • Follows established Change Management process to implement applications and changes
  • Documents and maintains all work products from initial phase of development till implementation
  • Follows and complies to established guidelines, delivery processes and policies
  • Adhere and support Service Level Agreement (SLA)
Qualifications/Experience:

  • 4 to 5 years of working experience in systems development & support preferably in the banking applications
  • Experience with Payment and Cheque Processing & Clearing System preferred
  • Experience and good understanding of RDBMS
Desirable Skills:
  • Knowledgeable in Software Development Life Cycle
  • Business knowledge of banking products and banking system support experience
  • Ability to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues.
  • Ability to integrate technical and application components to meet business requirements
  • Knowledge and experience of using tools to analyze, resolving the system incidents
  • Good in problem solving skills
  • Good verbal and written communication skills
  • Experience in maintenance and support of business critical banking applications and with strong understanding of support SLA
  • Understand modern software development processes, methodologies and tools

Overview

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Website: https://www.dxc.com
Twitter: https://www.twitter.com/dxctechnology
Facebook: https://www.facebook.com/DXCTechnology
Youtube: https://www.youtube.com/DXCTechnology
Instagram: https://www.instagram.com/dxctechnology

Website http://www.dxc.com
Industry Information Technology & Services

Company size 130K+ employees

Headquarters Tysons, VA

Type Public Company

Founded 2017

Specialties Insurance BPaaS and BPO, Analytics and Engineering, Applications, Security, Cloud, IT Outsourcing, and Modern Workplace

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