Application Support Engineer - OpCenter RD&L

Application Support Engineer - OpCenter RD&L

Siemens Technology
Not Specified
Not Specified

Job Description

Job Description :
The Application Support Engineer will represent Siemens Industry Software (SISW) Opcenter RD&L Support by guiding partners in identifying and solving issues with the standard product. This is a technical role that interacts with the partners and the R&D team to find the root cause of reported problems.
  • The support engineer will apply proficient knowledge of Siemens PL Opcenter RD&L software and supporting technologies to investigate problems by making use of problem-solving skills and tools.
  • You will be responsible to identify the problem, isolating the problem, providing a workaround to the partner or describe the problem in such a way that the R&D team is able to solve the problem. You can count on and collaborate with your colleagues in case of deep technical problems.
  • Write knowledge base articles which will be published on our support portal, in order to help partners in case they experience known issues.
  • Ability to communicate in such a way that it is understandable by the partner and he internal R&D team.
  • Handle the problems and question in respect to the SLA included in our maintenance contract, and in respect with the procedure applicable in our support team.

  • Effectively communicate to all parties involved in English
  • Communicative, analytical, customer-oriented, flexible, autonomous and structured, ability to quickly understand and assess the problems reported by the partner
  • Interest to learn and apply deep knowledge on Opcenter RD&L
  • Technical skills:
    • .Net (VB) (able to read the code)
    • Sql
  • Available to travel to Europe for training and building up experience with Opcenter RD&L (when travel is allowed)

  • Basic experience or proven interest in IT
  • Basic experience of production environments is an asset (for example food, chemicals, the laboratory world)
  • IT affinity; understanding the latest software technologies would be desirable
    • Microsoft SQL Server experience
    • Web server (Internet Information Server)

Bachelor's Degree in Computer Science, Computer Engineering, or equivalent experience Or Biochemical engineer
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