Application Support

Application Support

OxyData Software Sdn Bhd
5-15 years
Not Specified

Job Description


JOB RESPONSIBILITIES:
1. Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
2. Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
3. Provide timely communication to users on the status of their service requests and incidents.
4. Liaise with vendors to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
5. Ensure Root Cause Analysis is conducted with no repeating incident
6. Ensure problem prevention methods are continually applied to improve service levels and reduce costs.
7. Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
8. Monitor the service availability, performance and throughput of supported IT applications.
9. Prioritize and schedule assigned support activities and tasks.
10. Maintain IT application support technical documentation.
11. Ensure application operation stable
12. Participate in disaster recovery activities as required.


SKILLS & COMPETENCIES
Experience in at least two of the following applications:
• Demonstrated knowledge of web technologies, such as Java, JavaScript, HTML, HTML5, JEE, JBOSS, WebLogic, Linux, Bash shell scripting, Windows, Powershell
• Experience on MySQL, MS SQL, Oracle Database
• Demonstrated experience
o from immediate service resumption and follow by problem isolation, problem identification, problem resolution and problem prevention
o in issue escalation, getting and coordination with other subject matter expert to resume the service and resolve problems.
o in service improvement with evidence of incident reduction trend over time
o in operation improvement by automation

Oxydata Software Sdn Bhd is a local Malaysian MSC status company established since 2006. Our core competencies are in digital software solutions, analytics, software development services and IT managed services. We help our clients to realize their results by increasing revenue, improve customer service and lowering the cost of IT projects through our innovative IT services and software solutions.

As part of the expansion plan, we invite talented and experienced professionals to be part of our dynamic team. If you got the fire, passion and a burning desire for success then write to us.

Please email your CV to suganiya@oxydata.my

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Functions : IT

Industries : Automotive/Automobile/Ancillaries, Banking/Accounting/Financial Services, ITES/BPO, IT/Computers - Software

Skills/Roles I hire for: .NET, Sharepoint, C#, Mvc, Microsoft Technologies, Datawarehousing, Bi, Java, Crm, Erp

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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