Architecture Business Analyst (CRM) - Solution Designer

Architecture Business Analyst (CRM) - Solution Designer

PCCW Solutions Malaysia Sdn Bhd
Kuala Lumpur
5 - 9 Years
171778 - 2061335 MYR

Job Description

• Responsibilities:
o Meeting Technical stakeholders on aspects of scope clarification, requirements gathering, coordination, etc.;
o Requirements and case management: gathering, prioritization, decomposition business requirements to functional, use case and functional case development, development of solution presentations, development of technical design;
o Development and maintenance of business analysis and design documents for internal and external use;
o Active collaboration with technical, QA team and Management team for planning, resolving project issues and assessment purposes

• Experience & Requirements:
o Fluent English;
o Minimum 3 Years of Experience in the same area.
o Knowledge of Business Analysis practices, BABOK, understanding the role and objectives of Business Analysis;
o Knowledge of BSS CRM Stack: Portals, Product Catalogues, Customer Information Management, Contract Management, COM
o Knowledge of software development methodologies;
o Experience in writing technical documentation / preparation of User Interfaces / basic description of database structures;
o Understanding the essence of system integration;
o Customer facing experience;
o Knowledge of the fundamentals of telecom processes, especially in Lead to Quote, Lead to Order, and Order to Billing processes
o Knowledge of E2E processes in Telco
o Knowledge of business processes modeling / describing of user cases / sequence diagrams / knowledge of UML / other methodology;
o Be familiar with cloud technologies.

PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment.

With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.

PCCW Solutions has been at the forefront of driving innovation and delivering industry-specific solutions for enterprises clients to accelerate their digital transformation, and playing a key role in supplying and maintaining some of the most critical IT systems in the public sector.

We have Pan-Asia regional presence in Singapore, Malaysia, the Philippines, Hong Kong, Macau, Taiwan and mainland China with 12 office locations across the region. Our Singapore office serves as the regional hub for Southeast Asia, supported by the regional delivery centers in Malaysia and the Philippines. With our extensive, widely-recognized business credentials and experience in managing large-scale projects, PCCW Solutions has become a trusted partner to a diversity of organizations from different sectors.

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