Assistant Branch Manager - Tanjung Karang Branch

Assistant Branch Manager - Tanjung Karang Branch

RHB Banking Group
Selangor Malaysia
4-7 years
Not Specified

Job Description


Description
Responsibilities:
Sales Management
  • Support BM in manning sales campaigns / events
  • Ensure cross selling (consumer to SME and vice versa) and deepselling (consumers to hold more than one product) and product neutral selling (between conventional and Islamic products) of consumer and SME products to walk in customers
  • Develop and maintain a network of business contacts, especially SME customers.

People Management
  • Promote the core values of the Bank
  • Lead, motivate and coach the operations team to achieve set targets and standards
  • Ensure rotation of jobs for staff development
  • Recommend promotion and termination of staff, salary increment and adjustment for staf.

Customer Service Management
  • Ensure there is clear customer focus across the Branch to produce a high standard of customer service in line with the quality and standards set by the Bank
  • Resolve customers’ complaints and attend to requests in a timely manner..

Compliance
  • Ensure that there are no adverse reports from the audit findings of the branch
  • Ensure compliance to the policies and procedure set by the Bank.

Branch Management
  • Ensure that the physical premise and office equipment (including Self Service Terminals and IT equipment) are well maintained
  • Ensure that the physical premise and office equipment (including Self Service Terminals and IT equipment) are well maintained
  • Ensure that supply of merchandise (which includes forms, vouchers, flyers, application forms etc) is adequate and up to date.
  • Ensure branch overheads are kept within targets set

Requirements
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Marketing, Finance/Accountancy/Banking, Commerce or equivalent.
  • Minimum 4 years experience in banking operation, marketing and customer service is required for this position.
  • Proven track record in branch operations and customer service
  • Ability to lead and motivate a team
  • Good written and verbal communication skills

Benefits
  • Medical coverage (Self and Dependants)
  • Insurance Coverage
  • Annual Leave

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