Assistant Technical Manager

Assistant Technical Manager

Afiintra Technologies Sdn Bhd
Kuala Lumpur Selangor
3-10 years
Not Specified

Job Description

Responsibilities

  • Provide support to Technical Management and work under their supervision and direction
  • Assist to have resource plan together with the Project Management Office aligning to the project schedule
  • To ensure SLAs are met and achieved the highest customer satisfaction
  • Take accountability and track usage of IT equipment and assets inventory
  • Build and nurture positive working relationships with clients with the intention to exceed client expectations
  • Participate actively in process documentations as well as policies and procedures enforcements.
  • Preparation of complex documents (correspondence, reports and presentations)
  • Review and ensure the incident report is submitted in a timely manner
  • Assist to ensure preventive maintenance carried out in a timely manner
  • Track and record the department technical training and certification based on business needs
  • Coordinate technical team to prepare problem management report
  • Supervise the work of technical team effectively to their professional development
  • Monitor MIS performance regularly to avoid unplanned outstages and downtimes
  • Assist to plan and manage upgrades of hardware and software systems

Experience / Required Skills

  • Candidate must possess at least a Bachelor's Degree in Computer Science or equivalent.
  • Possess strong leadership and interpersonal skills with a customer service mindset.
  • Ability to understand complex specifications and communicate them in an accessible manner to non-technical people
  • Ability to work effectively across teams within the organizations and work under pressure
  • Confident, professional and welcoming personality
  • Strong communication skills (both written and verbal)
  • Required language(s): English, Mandarin & Bahasa
  • Candidate willing to travel outstation if required by the company

Established at the 2001, Afiintra Technologies is a leading Value Added Distributor of IT networking, security products and services dedicated towards Malaysia business environment.

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