Assistant Vice President, Communication & Engagement

Assistant Vice President, Communication & Engagement

Oversea-chinese Banking Corporation Limited
Kuala Lumpur Malaysia
5-8 years
Not Specified

Job Description


Job Description :

  • This candidate will be responsible for Target Operating Model work stream under the Group Wealth Platform Program, responsible for managing communication and training for the end users across Premier distribution network for the Program in CFS Malaysia. This includes drive users adoption to improve staffs productivity and enhance customers experience.
    Roles & Responsibilities:

  • Drive and document decisions on TOM and Process alignment.

  • Manage and work closely with Project leads and Product/ Segment managers, O&T, Finance, Customer experience, etc. to understand current operating model and processes and analyse, evaluate and recommend TOM and revised processes for endorsement by CFS Senior management group.

  • Work closely with process owners (likely to be Product/ Segment mangers) and operations to ensure documentation of revised operational procedures and processes.

  • Coordinate and manage communication and training (including material development, logistics, etc.) for end users across the premier distribution network.
Qualifications

  • Possess university degree with min 5 years of working experience.

  • Familiar with wealth management products and services offered to affluent segments and its processes. The products includes (but not limted to) FX, Funds, Bonds, Equities, Structured products, etc.)

  • Experience in cross-functional project management.

  • Good team player who is able to work independently.

  • Strong interpersonal and communication skills and ability to build strong partnerships with internal business partners.

  • Ability to manage tight project schedule and timeline.

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