Assoc. Infrastructure Analyst

Assoc. Infrastructure Analyst

UST Global Singapore Pte Limited
Not Specified
Not Specified

Job Description

Job Description :
Service Desk Analyst – Penang ( Malaysia)
• Any experience in excellent customer service no matter what industry
• Experience in handling calls to support customers and resolve issues with stipulated time
• Good with Microsoft-based operating systems; especially Windows 10
• Experience in handling AD account lockouts ; Password resets ; basic software installation requests etc.;
• Experience in using ServiceNow ITSM tool for logging tickets
• Knowledge; experience or a qualification in the ITIL Framework
• Experience of processes to keep improving service

UST Global is a technology partner dedicated to transforming businesses, communities, and the people who live within them. Operating in 25 countries, we deliver future-ready digital transformation strategy services, products, and platforms that create new possibilities and help you imagine what’s next in financial services, healthcare, retail, manufacturing, semiconductor, and communications. But what matters most is the deep partnership we forge with you to solve the unique challenges you face today, while preparing you for tomorrow. That’s us together. That’s UST Global.

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