Assoc. Infrastructure Analyst

Assoc. Infrastructure Analyst

UST Global Singapore Pte Limited
2-5 years
Not Specified

Job Description

Job Description :
IT Service Desk Japanese Mandarin
Location Malaysia
- Excellent Communication and Should have experience in voice support
- 2 years of Experience in technical Voice Support or ServiceDesk
- Willing to work in 24 7 shift mostly US shifts
- Basic understanding of AD, AD groups, Security Groups etc
- Good technical expertise on Windows 10, Office365 and MS Products
- Understanding and experience in supporting Antivirus software
- Understanding of Windows patch and other security updates
- Should have understanding on MFA
- Experience in working with remote support tools
- Good Knowledge on Voice Video Conferencing solutions
- Basic understanding on Printer Support
- Good Understanding of ITSM tools Preferably ServiceNow
- Should have good understanding on ITIL process

Job Details

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