Associate, Customer Claims

Associate, Customer Claims

AIA Group
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description

Bring your career aspirations to life with AIA!Responsible for determining the validity and authorising settlement of insurance claims
  • Process and settle incontestable and contestable major claims within TAT and in compliance with procedure and guidelines.
  • Ensure MDRT TAT is processed within 2 working days or in accordance to the agreed TAT.
  • Pending management – to review pending cases every month and reduce pend ratio on the agreed goal set.
  • OPAT savings – To monitor on the close file review and ensure timely provision reversal.
  • Achieve less than 0.25% error rate from QC sampling and 0% error recurrence

  • Meeting claims productivity and benchmark within authority limit, with high expectations and accuracy.

  • Attend to enquiries / emails promptly and satisfactory.

Other Functions
  • Suspense management – suspense is cleared within 3 days.

Perform other responsibilities, duties, projects, special assignments periodically assigned by supervisor in order to meet operational and/or other requirements.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

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About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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