Associate, Customer Contact

Associate, Customer Contact

AIA Group
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!To effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call
  • To attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing
  • To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
  • To coordinate closely with unit leaders/management in managing individual  call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
  • To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
  • To promote/cross-sell the company’s product and services pro-actively when opportunity arises.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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