Associate, Customer Contact

Associate, Customer Contact

AIA Group
Not Specified
Not Specified

Job Description

Bring your career aspirations to life with AIA!To effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call
1. To attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing.
2. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
3. To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
4. To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
5. To promote/cross-sell the company's product and services pro-actively when opportunity arises. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Job Details

About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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