Associate - Customer Support

Associate - Customer Support

MSP Hitect (M) Sdn. Bhd
Selangor
0 - 3 Years
Not Specified

Job Description

Customer Focus
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - most often occurring in the peak weeks and during Typhoon season
Communication Skills
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

The One Stop IT Solution Provider
Established in the year 1999 MSP Hitect (M) Sdn. Bhd. is one of the fast growing providers of Consulting, Technology and Outsourcing services. With the philosophy of ' Total Customer Satisfaction ' catering to small and medium size business houses, MSP has grown into a successful and leading corporate in the highly dynamic and compatitive IT sector.

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