Associate - HK Policy Owner Services

Associate - HK Policy Owner Services

AIA Group
Not Specified
Not Specified

Job Description

Bring your career aspirations to life with AIA!Responsible for providing after-sales support to policy-related administrative processes such as new business, renewals, and change request from individual policy holder for Hong Kong Market
Job Descriptions:

  • Handle policy holders requests mainly on policy maintenance and change requests such as Change of Address, Beneficiary, Ownership, Conversion of Policy and etc

  • Handle email inquiry from Agent about request/cases received

  • Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.

  • Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our customer and business partners expectations.

  • Ensure that the productivity meet or exceed defined minimum performance standards.

  • Ensure that the tardiness meet the benchmark

Job Requirements:

  • Education: Bachelor Degree in Business Management field or equivalent

  • Experience: Fresh graduate are encouraged to apply

  • Language: Able to read and write in English and Chinese (Mandarin), proficiency in Cantonese is additional advantage

  • Self-motivated and customer orientated.

  • Sound problem solving.

  • Time management skills.

  • Computer literate in MS Office.

  • Able to commit for long working hour including weekend and public holiday

Job Details

Employment Types:


About AIA Group

The roots of today's AIA Group can be traced to 1919 when entrepreneur Cornelius Vander Starr established his first insurance business in Shanghai, China. What followed was pioneering growth, securing AIA's position as the largest independent publicly listed pan-Asian life insurance group-spanning 18 markets and serving the holders of more than 38 million individual policies and more than 16 million group scheme members. AIA is based in Hong Kong and is listed on The Stock Exchange of Hong Kong under the stock code '1299' (ticker symbol: 'AAGIY'). AIA's contributions have supported social and economic progress across Asia, while also advancing the reach and impact of life insurance across the region. In 2020, we paid more than US$16 billion in benefits and claims, providing essential financial protection when it was needed the most. We also take pride in the long-term relationships we have developed with our customers and agents that in many cases have continued for generations. The insurance industry plays an important role in addressing the sustainability challenges our communities face. With this in mind, AIA's ambition is to be a global industry leader in Environmental, Social, Governance (ESG), shaping a sustainable future for the communities we serve and creating long-term value for our stakeholders. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation-empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. Helping create a healthier Asia is one of the most important and valuable things we can do for our communities, today and tomorrow.

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