Associate - HK Policy Owner Services

Associate - HK Policy Owner Services

AIA Group
Not Specified
Not Specified

Job Description



Bring your career aspirations to life with AIA!Responsible for providing after-sales support to policy-related administrative processes such as new business, renewals, and change request from individual policy holder for Hong Kong Market.
Job Descriptions:

  • Handle policy holders requests mainly on policy maintenance and change requests such as Change of Address, Beneficiary, Ownership, Conversion of Policy and etc.

  • Handle email inquiry from Agent about request/cases received.

  • Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.

  • Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our customer and business partners expectations.

  • Ensure that the productivity meet or exceed defined minimum performance standards.

  • Ensure that the tardiness meet the benchmark.

Job Requirements:

  • Education: Bachelor Degree in Business Management field or equivalent

  • Experience: Fresh graduate are encouraged to apply

  • Language: Able to read and write in English and Chinese (Mandarin), proficiency in Cantonese is additional advantage

  • Self-motivated and customer orientated

  • Sound problem solving

  • Time management skills

  • Computer literate in MS Office

  • Able to commit for long working hour including weekend and public holiday

About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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