Associate I - Production Support

Associate I - Production Support

UST Global Singapore Pte Limited
Malaysia
Not Specified
Not Specified

Job Description


Job Description :
Provide end user service support and resolve problems to the end user’s satisfaction. Troubleshoot end user s computing issue, and hardware issue PC, server, printer, etc.
•Provide troubleshooting and first level diagnosis of IT problems
•Monitor and respond quickly and effectively to requests received through the IT helpdesk
•Monitor Service Desk for tickets assigned to the queue and process first in first out based on priority
•Manage PC setup and deployment for new employees using standard hardware, images and software
•Perform timely workstation hardware and software upgrades as required
•Provide onsite support on the shop floor when required and be sure any issue gets resolved in shop floor asap
•Troubleshooting simple network voice issue and report the issue to the Global

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