Associate III - Cloud Infrastructure Services

Associate III - Cloud Infrastructure Services

UST Global Singapore Pte Limited
Malaysia
1-4 years
Not Specified

Job Description


Job Description :
Service Desk Analyst Job Opportunity
The Experience, Knowledge and qualifications you need:
• 1 to 4 years of service desk experience Required.
• Any experience in excellent customer service no matter what industry
• Experience in handling calls to support customers and resolve issues with stipulated time
• Experience in handling issues related to Outlook, Skype, VPN, Citrix, Desktop, Etc.,
• Experience in handling AD account lockouts Password resets basic software installation requests etc.
• Experience in using ServiceNow ITSM tool for logging tickets
• Good with Microsoft-based operating systems especially Windows 10.
• Knowledge; experience or a qualification in the ITIL Framework
• Experience of processes to keep improving service
• Experience of understanding customers, managing incidents and meeting business expectations
• Experience of maintaining a great service across different time zones
• Experience of the Microsoft 365 suite
• Experience of security tooling and of protecting networks that link to client device

UST Global is a technology partner dedicated to transforming businesses, communities, and the people who live within them. Operating in 25 countries, we deliver future-ready digital transformation strategy services, products, and platforms that create new possibilities and help you imagine what’s next in financial services, healthcare, retail, manufacturing, semiconductor, and communications. But what matters most is the deep partnership we forge with you to solve the unique challenges you face today, while preparing you for tomorrow. That’s us together. That’s UST Global. EEO Statement For US region, Equal Employment Opportunity and Diversity and Inclusion Strategy UST is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, Genetic Information Nondiscrimination Act and any applicable state and local laws. Further, UST is committed to having a workplace that encourages diversity and inclusion.

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