Associate Rep Training Systems (Corporate Quality)

Associate Rep Training Systems (Corporate Quality)

Edwards Lifesciences
Malaysia
3-6 years
Not Specified

Job Description


Provide a seamless and positive experience for all learning system users (e.g., end-users, instructors, and content owners). Represent and support the multi-faceted global quality training system program.
Key Responsibilities:
• Provide ongoing moderately complex LMS front-end user support (e.g., assigning/registering for training) and resolving moderately complex issues for the assigned organization
• Configure profiles related to training assignments and completion
• Test and execute validation scripts
• Responsible for conducting moderately complex data tasks (e.g., creating and maintaining courses)
• Provide ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts
• Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit
• Assist with smaller quality systems training projects as needed
• Resolve moderately complex systems issues from customer support tickets in partnership with vendor and/or team members
• Other incidental duties
Education and Experience:
H.S. Diploma or equivalent 3 years years experience of relevant work experience Required
Bachelor's Degree Preferred
Additional Skills:
• Good interpersonal skills, written and verbal communication
• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook and related LMS systems
• Must be able to receive and provide feedback in a professional, direct, and tactful manner
• High level of self-directed initiative, organizational and recordkeeping skills
• Substantial knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs
• Good problem-solving and organizational skills
• Ability to manage internal and external confidential information with utmost discretion
• Works autonomously within established procedures and practices
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives
• Attention to detail
• Ability to interact professionally with all organizational levels
• Must be able to work in a team environment
• Provide feedback in a professional, direct, and tactful manner
• Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Job Details

Employment Types:

Industry:

Other

Function:

IT

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide. For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

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