Associate Technical Engineer - Systems

Associate Technical Engineer - Systems

Ctc Global Sdn Bhd
Penang
0-4 years
Not Specified

Job Description

Responsibilities :

• Schedules with customers on preventive maintenance activities
• Performs onsite preventive maintenance activities
• Generates preventive maintenance reports
• Uploads preventive maintenance reports to Field Service Management System
• Updates tickets in a timely manner in Field Service Management System
• Provides onsite or offsite support to customers
• Prepares incident reports if required
• Assists in generating problem management reports
• Responsible to carry out basic installations
• Assists in complicated installations & projects that involve multiple products
• Ensures deployment is according to timeline
• Updates installation tickets in a timely manner in Field Service Management System
• Updates Timesheet to reporting manager
Requirements :

• Diploma / Degree in Information Technology or equivalent
• No working experience required
• Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
• Ability to work independently and within a team

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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