Assurance - Service Assurance Support Engineer - OSS

Assurance - Service Assurance Support Engineer - OSS

PCCW Solutions Malaysia Sdn Bhd
Kuala Lumpur
3 - 6 Years
Not Specified

Job Description

  • Design, develop and use Operations Policies for smooth operation of OSS Service Assurance Services.
  • Regularly Meet with Operations teams to understand their concerns and develop action plans and strategy to address them.
  • Planning OSS Service Assurance function’s roadmap and strategy as per the prevailing Telecom technologies like Fixed line, IP based services, WIMX, GSM, 3G etc.
  • Fault management
  • Problem management & Trouble-ticketing
  • Configuration & Inventory management
  • Work order management
  • Performance management
  • Service Quality management
  • Service Level management
  • ITSM

Job Details




PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment.

With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.

PCCW Solutions has been at the forefront of driving innovation and delivering industry-specific solutions for enterprises clients to accelerate their digital transformation, and playing a key role in supplying and maintaining some of the most critical IT systems in the public sector.

We have Pan-Asia regional presence in Singapore, Malaysia, the Philippines, Hong Kong, Macau, Taiwan and mainland China with 12 office locations across the region. Our Singapore office serves as the regional hub for Southeast Asia, supported by the regional delivery centers in Malaysia and the Philippines. With our extensive, widely-recognized business credentials and experience in managing large-scale projects, PCCW Solutions has become a trusted partner to a diversity of organizations from different sectors.

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Functions : Finance & Accounts, IT

Industries : IT/Computers - Software

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