Branch Executive

Branch Executive

AIA Group
Labuan Malaysia
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!Customer Centre Executive
Position Objective :
To deliver a personalized and positive experience to customers (agency members and/or customers) by:
  • Engaging and interacting with our customers.
  • Offering the right solutions.
  • Delivering our service promises.

Roles and Responsibilities:
  • Provides product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards.
  • Promote Self-Serve Facilities by engaging, educating & encouraging customers & agencies to use & sign up.
  • Attends & resolves product/service problems and complaint by providing end to end solution.
  • To handle escalations from internal and external team members by initiating discussions and providing recommendation for solutions.
  • Project Involvement (ad-hoc / routine) - to participate and contribute within pre-determined time line, where assigned.
  • To be a Subject Matter Expert (SME) and facilitate training session.
  • Performs other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

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About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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