Branch Manager, Bandar Penawar - Southern Region

Branch Manager, Bandar Penawar - Southern Region

RHB Banking Group
Johor Malaysia
5-8 years
Not Specified

Job Description

Strategy and Planning
  • Develop, implement and manage the branch sales and operations plan to achieve the branch target

Sales Management
  • Set, review and communicate sales target to all levels of staff across the
  • Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
  • Maintain awareness of competitor activity and industry best practices
  • Ensure cross selling (consumer to SME and vice versa) and deepselling (consumers to hold more than one product) and product neutral selling (between conventional and Islamic products)
  • Approve quality credits as per approving matrix
  • Develop and maintain a network of business contacts especially SME customers

People Management
  • Promote the core values of the Bank
  • Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix

Customer Service Management
  • Ensure there is clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
  • Resolve customers’ complaints and attend to requests in a timely manner

  • Ensure that there are no adverse reports from the audit findings of the
  • Ensure compliance to the policies and procedures set by the Bank

  • Candidate must possess at least a Degree in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Marketing, Commerce or equivalent
  • At least 5 years of working experience in the related field is required for this role
  • Proven track record in branch sales, operations and customer service
  • Ability to lead and motivate a team
  • Excellent interpersonal, good written and verbal communication skills. (Local knowledge and dialect would be beneficial in handling SMEs)
  • Strong wealth and credit knowledge

On incentive (To be paid on quarterly basis)

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