Branch Manager, Kelana Jaya - Klang Valley South

Branch Manager, Kelana Jaya - Klang Valley South

RHB Banking Group
Selangor Malaysia
8-11 years
Not Specified

Job Description

Strategy and Planning
  • Develop, implement and manage the mega branch sales and operations plan to achieve the branch target
  • Lead and manage visitations and engagements with local business communities
  • Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking/Solution and to engage and grow local SME/commercial/corporate customers

Sales Management
  • Set, review and communicate sales targets to all levels of staff across the branch
  • Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
  • Maintain awareness of competitor activity and industry best practices
  • Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
  • Approve quality credits as per approving matrix
  • Develop and maintain network of business contacts, especially Corporate & SME customers

People Management
  • Promote the core values of the Bank
  • Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
  • To adequately train and develop branch staff

Customer Service Management
  • Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
  • Resolve customers’ complaints and attend to requests in a timely manner

  • Ensure that there are no adverse reports from the audit findings of the branch
  • Ensure compliance to the policies and procedures set by the Bank

REQUIREMENTS (Qualification/Experience/Skills) :
  • Degree holder in any related field to banking.

Preferred level of Experience (by years/function/industry):
  • Minimum 8 years of working experience in branch banking/CBBC

Other skills required:
  • Strong understanding of all loans/financing and deposit products across retail and SME
  • Strong leadership, relationship building skills in SME and retail customer segments
  • Good written and verbal communication skills
  • Strong credit knowledge in SME
  • Strong problem solving skills
  • Excellent interpersonal and communication skills

On Incentive base

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