Branch Manager (SME)

Branch Manager (SME)

RHB Banking Group
Selangor Malaysia
8-11 years
Not Specified

Job Description

Primary Objective:
  • Managed SME-Focused branch which cater for to the specific banking needs for SME customers.
  • Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT.
  • Responsible for all loans/financing and deposit products across retail and SME.

Key Responsibilities:
Strategy and Planning
  • Develop, implement and manage the mega branch sales and operations plan to achieve the branch target.

Sales Management
  • Set, review and communicate sales targets to all levels of staff across the branch.
  • Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met.
  • Maintain awareness of competitor activity and industry best practices.
  • Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products).
  • Approve quality credits as per approving matrix.
  • Develop and maintain network of business contacts, especially Corporate & SME customers.

People Management
  • Promote the core values of the Bank.
  • Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
  • To adequately train and develop branch staff.

Customer Service Management
  • Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank.
  • Resolve customers’ complaints and attend to requests in a timely manner.

  • Ensure that there are no adverse reports from the audit findings of the branch.
  • Ensure compliance to the policies and procedures set by the Bank.

  • Professional Banking Certificate.
  • Minimum 8 years of working experience in branch banking/CBBC.
  • Strong understanding of all loans/financing and deposit products across retail and SME.
  • Strong leadership, relationship building skills in SME and retail customer segments.
  • Good written and verbal communication skills.
  • Strong credit knowledge in SME.
  • Strong problem solving skills.
  • Excellent interpersonal and communication skills.


  • Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

Job Details


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