Branch Operations

Branch Operations

Hong Leong Bank
10-13 years
Not Specified

Job Description

If you are looking to excel and make a difference, take a closer look at us…
This role requires an individual who will strategically support and tactically be responsible for nationwide Branch's security, operational risk, branch audit, AML and etc. to validate branches adherence to the standards and practices established by the Regulatory and Statutory bodies and Bank's guidelines and policies.
Key Responsibilities and AccountabilitiesFunctional (job responsibilities)

  • Work closely with and provide guidance to RMOs and CSOMs to drive branch operational control readiness at all times delivers branch audit and RCSA pass ratings as per scorecard

  • Ensure all branches risks and compliance indicators i.e. RCSA display 'positive' and 'healthy' trends for all branches ensure corrective actions are taken where necessary

  • Educate branches to maintain a high standard of Audit achievement with zero finding.

  • Ensure branches comply with Bank's SOPs and Regulatory requirements i.e. EDD, UBO, STR, AML and Service standards etc.

  • Oversees housekeeping of datas and/or customers records as and when deem necessary and mandated by Management.

  • Timely delivery of all reportings. Maintain high standard of governance in all reportings.

  • Identify, review and draft Bank's Standard Operating Procedures and/or Policies when the need arises.

  • Work with RMOs/RCMs to monitor behaviors and activities utilizing data/ info obtained from PFS Compliance & Operational Risks, Branch Operations Support, Disciplinary Secretariat, Group Compliance, Group Internal Audit and other divisions to implement timely corrective actions or enhancement as required

  • Work closely with PFS Compliance & Operational Risks, Branch Operations Support and other stakeholders to review, implement and refine control policies and procedures as defined by the Regulatory and Statutory bodies and Bank

  • Undertakes other duties/tasks when assigned by Management from time to time.
Managerial (team/group responsibilities)

  • To set and enforce a high standard of productivity, quality, service levels, compliance and control, as to ensure the team is aligned to the Bank's business direction.

  • Train and develop staff in regulatory and compliance related knowledge and skills to work towards achieving the bank's best interest, to ensure branches operate compliance control effectiveness and efficiency.
Organizational (organizational responsibilities)

  • Introduce, adopt and implement best practices to improve the governance, market response and service.

  • Responsibility to our franchise - put HLBB's long term interests ahead of each unit's short term gains.

Jobholder Requirements
Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily
Bachelor's Degree in Banking & Finance or a recognized professional tertiary qualification in related field &/or with related working experience.
Minimum 10 years related working experience in Financial Institution, preferably Audit/ Branch Banking Operations.
Special Skills

  • Strong understanding of Branch operations process, management and control

  • Up-to-date understanding of key risk and control concepts, tools and trends relating to risk/compliance identification, rating and prioritization, mitigation and reporting

  • Interpersonal skills in networking and influencing and decision taking

  • Risk based thinking and analytical mindset

  • Stakeholder management - building relationship and networks.

  • Flexibility and adaptability.

  • Good oral and written communication skills

About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our 'Digital at the Core' ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.

Job Details

Employment Types:


Hong Leong Bank ('HLB') stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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