Branch Service Executive

Branch Service Executive

Oversea-chinese Banking Corporation Limited
Malaysia
Not Specified
Not Specified

Job Description


Job Description :
  • Manage and ensure prompt and accurate service to customers
  • Perform financial transactions and non-financial transactions
  • Handle customer enquiries and resolve issues highlighted by customers
  • Identifying cross referral opportunities among new or existing customers and some minimum knowledge of bank’s product
  • Provide advisory on bank products and services especially transactions related
  • Serve as a first line of defence by identifying possible fraudulent customers and unusual activities
  • Serve as front office and middle office function to check accuracy and completeness of customer’s request and instruction prior to processing
  • Ensure compliance to regulatory, Bank’s policy and standard Operating procedure/manual.
Qualifications
  • Has working experience in service-related roles
  • Pleasant disposition with good interpersonal and communication skills to interact effectively at all levels
  • Able to work independently with minimal supervision
  • Team player with the ability to demonstrate good teamwork amongst colleagues
  • Self-motivated, dedicated, committed to delivering results
  • Possess a positive attitude, initiative, responsible and takes ownership of issues

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