Business Analyst

Business Analyst

RHB Banking Group
Kuala Lumpur Malaysia
4-7 years
Not Specified

Job Description

Primary Objective:
SupportAgile squad to deliver digital transformation initiatives using Agile methodology. Ensure the end-objectives of the initiatives are delivered by the squads according to the project timeline. Report to product owners, sponsors and digital transformation program leadership on the initiative status and outcome.
  • Develop detailed product features and user stories as business requirements for RHB’s business ventures
  • Bridge the gap between business and technical teams to ensure that business requirements are clearly identified, aligned and delivered between both teams
  • Manage end to end test activities for new implementation and enhancement of digital capabilities
  • Support activities to innovate existing user and product journeys to enhance user acquisition, user engagement and revenue streams
  • Support the assessment and optimization of operational processes that drive the user and product journeys

Key Responsibilities:
  • Translate user and product journeys into detailed user stories for technical development
  • Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
  • Prepare/Review test scripts and perform user acceptance testing during the test phase
  • Work closely with the technical team to resolve defects and problems encountered
  • Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
  • Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
  • Perform knowledge transfer and provide support to enable Change Management and training activities
  • Support the activities to map, assess and optimize operational processes that drive the user journeys
  • Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys

Bachelor’s Degree or above in Economics, Finance, Business, Engineering or equivalent
Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects
  • Ability to understand business strategy and objectives
  • Ability to identify product features that address user needs and pain points
  • Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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