Business Process Engineer

Business Process Engineer

Agensi Pekerjaan EPS Consultants Sdn Bhd
Kuala Lumpur
5-8 years
Not Specified

Job Description

Client Background: A leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. With their data center coverage and innovative Infinitum solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, they have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.
They have Pan-Asia regional presence in Singapore, Malaysia, the Philippines, Hong Kong, Macau, Taiwan and mainland China with 14 office locations across the region.
Location: Bangsar South, KL
Position: Business Process Engineer
Headcount: 1
Tenure: Permanent
Job Description

  • Analyze and formalize user’s business requirements and processes into project specifications

  • Translate business requirements into technical requirements that encompass the end-to-end IT ecosystem

  • Translate business requirements into business process documents that encompass the end-to-end business workflows

  • Conduct gap analysis of current processes to identify improvement opportunities (where required)

  • Understand the strengths and weaknesses of both eTOM and ITIL® and demonstrate capability in applying both appropriately, bridging the gaps between them.

  • Assess and provide the future state process flows to suit the future operating model with improvements, benefits and potential area for new revenue (including automation opportunity)

  • Identify and raise the potential opportunity during the assessment and development stage

  • Support and analyze reported issues/service requests and perform escalation if required

  • Define the various business group ‘cross-functional’ user requirements and prepare the functional specifications that capture the manner by which work is to be executed, and by whom (function/process owner)

  • Work with the internal stakeholders to transfer business process knowledge and intent for the purpose of supporting operation readiness

  • Manage and collaborate with internal service providers such as Business Process Consultants and Business Solutions / Systems Integrators that are engaged to develop, procure and implement the business processes and IT applications and systems that will be required for the effective management of business

  • Contribute to the deployment of the business processes, IT applications and systems

  • Regularly monitor the IT application and systems effectiveness in meeting end user requirements and manage any changes required during the end to end process

  • Working with Business process consultants ,Product Manager for specific products and/or system capabilities.

  • Prepare user business process documents ,requirement specification documents , user manual and operations manual.

  • Ability to produce specifications for documentations and implementations


  • Degree in Business IT, Computing Science, Engineering or equivalent

  • 5+ years of experience in leading/being a part of organizational change, business process management including business needs assessments, business process engineering or re-engineering, quality/change improvements.

  • Good knowledge in Microsoft Office Suite software including Word, Excel, PowerPoint, Visio, MS Project, etc.

  • Understands Telco supporting business automation, products releases and day to day business operation

  • Familiar with standard frameworks such as ITIL, TMF SID, eTOM and TAM

  • Experience with one of the common ITSM ticketing systems (Remedy, ServiceNow, etc..,)

  • Knowledge in fixed service provider products (MetroE, L2/L3 , Internet services, Managed Network/Security, DCI, IEPL etc.,)

  • Experience in creating end-to-end process flows for one of the FAB Cycles (FAB: Fulfillment, Assurance and Billing) o Ex. Opportunity-to-Cash, Problem-to-Solve, Usage-to-Bill, Change Management, Problem Management

  • Solid domain knowledge on BSS applications - which include portals, CRM, Billing, Order management with deep domain knowledge in portal/CRM.

  • Experience in creating user documents, SOPs, training materials and training

  • Knowledge of the telecom industry and business processes (ETOM, ITIL)

  • Strong Communication skills

  • Strong interpersonal skills and able to engage stakeholder effectively
If you are interested in the position, kindly apply directly online by clicking on the Apply button. Thank you.

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