Business Process Management Executive - ONLY MANDARIN SPEAKING and BASED IN BAYAN LEPAS, PENANG

Business Process Management Executive - ONLY MANDARIN SPEAKING and BASED IN BAYAN LEPAS, PENANG

Optimum Solutions (Singapore) Pte Ltd
Penang
0-5 years
Not Specified

Job Description


Role Overview:
• Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers.
• The MDG analyst provides support to all but not limited to Sales, Channels, Finance and other downstream clients.
Key Responsibilities:
• Ability to work rotational hours –APJ.
• Ability to read, speak, and write Chinese – Mandarin.
• Support and maintain all incoming MDG requests.
• Complete assigned daily requests in line with the defined SLA.
• Handle customer escalations – carry out root cause analysis on escalations with effective response times.
• Analyze complex and disparate sets of data to make timely fact-based decisions and recommendations.
• Ability to engage with stakeholders to understand their needs.
• Assist in preparing important KPI’s.
• Provide End of Quarter support aligning with key business units EOQ support structures.
• Participate in regular team forums providing process improvement ideas and possible group training opportunities.
• Prepare and deliver clear and well-organized presentations to stakeholders/team/leadership.
• Good team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve results.
• Performs other duties as required.
Essential Requirements:
• Strong English and Mandarin language spoken and written.
• Strong analytical and customer service skills.
• Excellent organizational as well as multi-tasking skills.
• Self-initiation and creative thinking.
• Excel and PowerPoint.
• High sense of urgency.
Desirable Requirements:
• Proficient in MS Office applications.
• Typing Skills – min 45wpm.
• SQL experience a plus but not required.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2800 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

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